Through a poll of 800 managers and employees in 17 industries, Porath and Pearson discovered just how people\u2019s reactions play out.<\/p>\n Among workers who\u2019ve been on the receiving end of incivility<\/strong>:<\/p>\n \u2022 48% intentionally decreased their work effort Experiments and other reports offer additional insights about the effects of incivility. Here are some examples of what can happen.<\/p>\n 1) Creativity suffers<\/b> – In an experiment conducted with Amir Erez, a professor of management at the University of Florida, participants who were treated rudely by other subjects were 30% less creative than others in the study. For more on this research and to find out what leaders can do to tame incivility in the workplace, check out the full version of this article in the Jan.\/Feb. 2013 edition of Harvard Business Review<\/i> at http:\/\/hbr.org\/2013\/01\/the-price-of-incivility\/ar\/1.<\/p>\n","protected":false},"excerpt":{"rendered":" From the Thunderbird School of Global Management press release via Newswise: Rudeness at work is rampant, and it\u2019s on the rise. In 2011, half of the workers surveyed by Professors… Read more »<\/a><\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[8],"tags":[59,58,143,12,102],"_links":{"self":[{"href":"https:\/\/therapytoronto.ca\/news\/wp-json\/wp\/v2\/posts\/10435"}],"collection":[{"href":"https:\/\/therapytoronto.ca\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/therapytoronto.ca\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/therapytoronto.ca\/news\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/therapytoronto.ca\/news\/wp-json\/wp\/v2\/comments?post=10435"}],"version-history":[{"count":5,"href":"https:\/\/therapytoronto.ca\/news\/wp-json\/wp\/v2\/posts\/10435\/revisions"}],"predecessor-version":[{"id":10472,"href":"https:\/\/therapytoronto.ca\/news\/wp-json\/wp\/v2\/posts\/10435\/revisions\/10472"}],"wp:attachment":[{"href":"https:\/\/therapytoronto.ca\/news\/wp-json\/wp\/v2\/media?parent=10435"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/therapytoronto.ca\/news\/wp-json\/wp\/v2\/categories?post=10435"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/therapytoronto.ca\/news\/wp-json\/wp\/v2\/tags?post=10435"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}![\"stern_principal\"](\"http:\/\/therapytoronto.ca\/news\/wp-content\/uploads\/2013\/02\/stern_principal.jpg\")
Rudeness at work is rampant, and it\u2019s on the rise<\/strong>. In 2011, half of the workers surveyed by Professors Christine Porath of Georgetown University\u2019s McDonough School of Business and Christine Pearson of Thunderbird School of Global Management said they were treated rudely at least once a week – up from a quarter in 1998. New research from Porath and Pearson shows the tangible cost of this bad behavior.<\/p>\n
\n\u2022 47% intentionally decreased the time spent at work
\n\u2022 38% intentionally decreased the quality of their work
\n\u2022 80% lost work time worrying about the incident
\n\u2022 63% lost work time avoiding the offender
\n\u2022 66% said that their performance declined
\n\u2022 78% said that their commitment to the organization declined
\n\u2022 12% said that they left their job because of the uncivil treatment
\n\u2022 25% admitted to taking their frustration out on customers<\/p>\n
\n2) Performance and team spirit deteriorate<\/b> – Survey results and interviews indicate that simply witnessing incivility has negative consequences. In one experiment, witnesses to incivility were less likely than others to help out, even when the person they\u2019d be helping had no apparent connection to the uncivil person.
\n3) Customers turn away<\/b> – According to a survey of 244 consumers, disrespectful behavior by employees makes people uncomfortable, and they\u2019re quick to walk out without making a purchase.
\n4) Managing incidents is expensive<\/b> – According to a study conducted by Accountemps and reported in Fortune, managers and executives at Fortune 1,000 firms spend 13% percent of their work time\u2014the equivalent of seven weeks a year\u2014mending employee relationships and otherwise dealing with the aftermath of incivility.<\/p><\/blockquote>\n