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Study links rude customers to workers’ shopping binges

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From the Michigan State University press release: Service workers who face verbal abuse from customers during the workday are more likely to go on unnecessary shopping sprees in the evening, indicates new research co-authored by a… 

Why surveiling shoppers can inhibit sales, and how to fix it

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From the Journal of Retailing at New York University press release: No shopper likes being watched closely, especially if they’re buying an item they find very personal and potentially embarrassing — for instance, foot fungus cream… 

Study suggests PTSD may have a physical component as well

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From the American Academy of Neurology press release: The part of the brain that helps control emotion may be larger in people who develop post-traumatic stress disorder (PTSD) after brain injury compared to those with a…