From the Indiana University press release: Despite the millions companies spend to gather information about customer satisfaction, senior managers often fail to understand those customers’ expectations. Neil A. Morgan, professor and PetSmart Distinguished Chair of Marketing…
From the Human Factors and Ergonomics Society press release: More than half of Americans regularly experience cognitive fatigue related to stress, frustration, and anxiety while at work. Those in safety-critical fields, such as air traffic control…
From the University of California – Riverside press release: Corporate wellness programs have been shown to save companies money by reducing absenteeism and health insurance costs. Researchers at the University of California, Riverside, UCLA, and Washington…
From the American Psychological Association press release: Contrary to public perception and many media accounts, women and men report similar levels of work-family conflicts, both in the form of work interfering with family and family interfering…
From the Michigan State University press release: Service workers who face verbal abuse from customers during the workday are more likely to go on unnecessary shopping sprees in the evening, indicates new research co-authored by a…
From the Institute for Operations Research and the Management Sciences press release: According to a new study in the INFORMS journal Organization Science, when employers foster an office environment that supports positive, social relationships between women…
From the Michigan State University press release: Burnout among young teachers appears to be contagious, indicates a new study led by Michigan State University education scholars. The study found a significant link between burnout among…
From the Florida Atlantic University press release: Feel like you’re a big fish in a small pond? If you’re an employee who perceives you’re overqualified for your position, chances are you’re unsatisfied with your job,…
From the Massachusetts Institute of Technology press release: Want to boost collaboration among researchers? Even in an age of easy virtual communication, physical proximity increases collaborative activity among academic scholars, according to a new study examining…
From the University of Surrey press release: University of Surrey research into innovative entrepreneurs starting to work in tourism has found, in some of the first analysis undertaken, how they have to use initiative and…