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Seeking feedback not always sufficient for stimulating creativity

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From the Universiteit van Amsterdam (UVA) press release: It is widely believed that seeking feedback from colleagues, managers, friends and family enhances employees’ creativity. But is this always the case? No, a positive effect depends on… 

Gaining influence over others does not increase autonomy

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From the University of Kent press release: Moving up the greasy pole in the office does not make people feel more personally free, new research has shown. The research, from the University of Kent, looked at… 

‘Smiley’ emojis in formal workplace e-mails could create frowns

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From the American Associates, Ben-Gurion University of the Negev press release: A smiley face emoji and similar emoticons included in work-related e-mails may not create a positive impression and could even undermine information sharing, according to… 

Study suggests managers often overestimate customer satisfaction

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From the Indiana University press release: Despite the millions companies spend to gather information about customer satisfaction, senior managers often fail to understand those customers’ expectations. Neil A. Morgan, professor and PetSmart Distinguished Chair of Marketing…