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Study suggests retailers should referee customer conflict

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From the UBC press release via EurekAlert!: A new study by UBC’s Sauder School of Business says retailers should consider admonishing queue jumpers and thoughtless store browsers to ease aggression between shoppers. “Our study shows… 

Study suggests categorizing rewards improves motivation

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From the USC Marshall School of Business press release via EurekAlert!: What truly inspires individuals to perform at their very best? When it comes to motivating others and ourselves, it turns out offering rewards in…