Tag: management

Study looks at how managers can find best fit between employee and customer

From the Boston College press release via EurekAlert!: Matchmaking managers can improve customer relations and increase repeat business by pairing employees and customers with similar personalities, according to a report… Read more »

Study looks at complexity of staff motivation and its effects

From the Kingston University London press release via AlphaGalileo: High levels of staff engagement could actually be damaging for organisations if overly simplistic staff surveys mask the type of engagement… Read more »

Study suggests incentives, not penalties, drive productivity

From the Michigan State University press release: What motivates people to work harder: The promise of reward or the threat of penalty? A new study co-authored by a Michigan State… Read more »