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Study suggests self-service and customisation can engage customers

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From the BI Norwegian Business School press release: Self-service and customisation make your customers want to take part in producing goods and services. They are more appreciative of services they have personally participated in producing.… 

Study examines how brain responds to deceptive advertising

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From the North Carolina State University press release: Several specific regions of our brains are activated in a two-part process when we are exposed to deceptive advertising, according to new research conducted by a North… 

Study looks at what makes consumers loyal to brands

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From the University of Chicago Press Journals press release via EurekAlert!: What makes consumers choose certain products over others? A new study in the Journal of Consumer Research helps explain why consumers change their minds…