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Study suggests personalized emails don’t impress customers

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From the Temple University press release via EurekAlert!: Personalized email advertisements are far more likely to repel customers than to endear them, according to a study led by a Temple University Fox School of Business… 

Study examines phenomenon of customer service saboteurs

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From the Washington State University press release via EurekAlert!: There are jerks, and then there are jerks. Joel Anaya has given them a fair amount of study, focusing on that very special jerk who can…