Tag: consumer psychology

Consumers more likely to spend money on guilty pleasures with touchscreen technology

From the University of British Columbia Okanagan campus press release: You are more likely to indulge in guilty pleasures when shopping online with a touchscreen versus a desktop computer, according to… Read more »

Study suggests managers often overestimate customer satisfaction

From the Indiana University press release: Despite the millions companies spend to gather information about customer satisfaction, senior managers often fail to understand those customers’ expectations. Neil A. Morgan, professor and… Read more »