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Study examines how seating layouts influence customers

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From the Journal of Consumer Research, Inc. press release via AlphaGalileo: Consumers seated in circular arrangements feel a greater need to belong than those seated in angular layouts, according to a new study in the… 

Study suggests retailers should referee customer conflict

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From the UBC press release via EurekAlert!: A new study by UBC’s Sauder School of Business says retailers should consider admonishing queue jumpers and thoughtless store browsers to ease aggression between shoppers. “Our study shows… 

Study examines how consumers assess online reviews

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From the Alpen-Adria-Universität press release via AlphaGalileo: Increasingly, consumers are using online reviews prior to purchasing products or booking holidays. A new study reveals which factors affect the assessment of the trustworthiness and usefulness of… 

Study examines reasons for brand affinity and aversion

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From the USC Marshall School of Business press release via EurekAlert!: Why do brands such as Manchester United and Apple capture hearts and minds? When consumers feel a strong emotional attachment to a brand, there…