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Study looks at why consumers overspend on exceptional purchases

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From the University of Chicago Press Journals press release via EurekAlert!: Consumers routinely overspend on unbudgeted purchases such as birthday gifts, car repairs, or luxury chocolates because they underestimate the overall number of such “exceptional”… 

Study suggests personalized emails don’t impress customers

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From the Temple University press release via EurekAlert!: Personalized email advertisements are far more likely to repel customers than to endear them, according to a study led by a Temple University Fox School of Business…