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Study examines phenomenon of customer service saboteurs

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From the Washington State University press release via EurekAlert!: There are jerks, and then there are jerks. Joel Anaya has given them a fair amount of study, focusing on that very special jerk who can… 

Study looks at territoriality as seen in some café customers

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From the Boston College press release via EurekAlert!: Increasingly “plugged-in” customers are grabbing extra seats, counter space and table tops by using cell phones, laptops and cups of steaming hot coffee to shield others from…